To make an order for YouTube Subscribers counter should be public.
How to open your statistics For YouTube Subscribers:
Go to YouTube Studio
Choose “Settings” - “Advanced Settings”
Tick the box “Display the number of people subscribed to my channel”
Now you can make an order for YouTube Subscribers.
If the problem remains unsolved, please check that you saved all settings for the correct video and contact our support team via live-chat on viewsta.com